Return & Exchange

1) Hero Section

Because your experience matters after purchase, too we are here

If something isn’t right, we’ll help you fix it quickly and smoothly.


2) Policy Overview

You can request a return or exchange within 10 days of receiving your order.

We’ve kept the process simple so you can shop with confidence.


3) When Can You Return or Exchange?

You’re eligible for a return or exchange if:

  • The product is in its original condition

  • It hasn’t been used or damaged

  • The original invoice is available

  • A clear unboxing video is provided

This helps us make sure everything is handled fairly and quickly.


4) What Can Be Returned or Exchanged?

You can request a return or exchange in cases like:

  • The size doesn’t fit

  • The product is not as expected

  • There is a defect or issue with the item

If anything feels off, just reach out, and we’re here to help.


5) How the Process Works

Step 1: Contact our support team

Step 2: Share your order details + issue

Step 3: Provide a clear video showing the product condition

Step 4: Our team confirms the request and guides you through the next steps

We’ll stay with you throughout the process until it’s resolved.


6) Refunds & Exchanges

  • Exchanges are processed once the item is received and checked

  • Refunds are issued based on the payment method used

  • Our team will guide you through timelines depending on your case

If a return is approved, we make the refund process simple and transparent.


2) When Are You Eligible for a Refund?

You can receive a refund if:

  • Your return request is approved within 10 days of receiving your order

  • The product is returned in its original condition

  • The item has not been used or damaged

  • The original invoice is available

  • A clear unboxing video is provided


3) Refund Methods

Refunds are issued based on how you paid:

Cash on Delivery (COD):

Refund is arranged through InstaPay or mobile wallet after return confirmation

Online Payments (Card / InstaPay / Wallet):

Refund is processed back to the same payment method used


4) Refund Timeline

  • Refund processing starts after the returned item is received and inspected

  • Once approved, the refund is issued within a few working days

  • Timing may vary slightly depending on your payment provider

We’ll keep you updated during the process.